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1

"Error code 1. Invalid signature. The license file has been altered."
Possible cause:

The license file has been edited such that it is not valid and can't be used anymore.
A node-locked license should not be edited in any way.
For a network floating license , only the SERVER parameter can be edited. For example:
SERVER=192.168.110.129;PORT=12346;IP=v4;ANYIF=Yes;

 

2

"Error code 2. License has expired"

 

3

"Error code 3. The license file is not licensed for this host."

Possible cause:

The hostID contained in the license file is different from your computer's hostID.
The hostID can be obtained by running flmid command.

4

"Error code 4. Public key file not found"

Possible cause:

You specified a public key file that does not exist. This error only happens when you attempt to run FortLM license server.

5

"Error code 5. Read public key file failed"

Possible cause:

You specified a public key file that is not a properly formatted PEM key file. This error only happens when you attempt to run FortLM license server.

6

"Error code 6. Decode public key string failed"

Possible cause:

You specified a public key file that is not a properly formatted PEM key file. This error only happens when you attempt to run FortLM license server.

7

"Error code 7. Read license data failed. License file environment variable not defined or the file it points to does not exist"

Possible cause:

Each application protected by FortLM uses an environmental variable to locate its license file. This error incates either the necessary environment variable has not be set or the file it points to does not exist.

8

"Error code 8. Read license signature failed. License file environment variable not defined or file does not exist"

Possible cause:

The license file is not valid. Contact the vendor of your application to get a correct license file.

9

"Error code 9. License file environment variable, the default HOMEDRIVE and HOMEPATH env variable both not defined"

Possible cause:

FortLM requires HOMEDRIVE and HOMEPATH env variable to be defined in your operating system. This error is only applicable to Windows system,

10

"Error code 10. License file environment variable, the default HOME env variable both not defined"

Possible cause:

FortLM requires HOMED env variable to be defined in your operating system. This error is only applicable to Unix/Linux system.

11

"Error code 11. SIGNATURE line in the license file not found. The license file is not signed"

Possible cause:

The license file is not valid. Contact the vendor of your application to get a correct license file.

12

"Error code 12. FEATURE line in the license not found or contains empty value"\

Possible cause:

The license file is not valid. Contact the vendor of your application to get a correct license file.

13

"Error code 13. VERSION line in the license not found or contains empty value"

Possible cause:

The license file is not valid. Contact the vendor of your application to get a correct license file.

14

"Error code 14. FEATURE not allowed"

Possible cause:

The license file is not valid. Specifically the 'FEATURE' of this application is missing in the current license file. Contact the vendor of your application to get a correct license file.

15

"Error code 15. VERSION not allowed"

Possible cause:

 

The license file is not valid. Specifically the 'VERSION' of this application is not allowed in the current license file. Contact the vendor of your application to get a correct license file.

 

16

"Error code 16. START date in the license file not found"

Possible cause:

The license file is not valid. Contact the vendor of your application to get a correct license file.

17

"Error code 17. START date is in the future"

Possible cause:

The license file is not valid. Contact the vendor of your application to get a correct license file.

This error can also happen if your system clock is out of date when you start the application. You need to set the computer time correctly.

18

"Error code 18. EXPIRE date in the license file not found"

Possible cause:

The license file is not valid. Contact the vendor of your application to get a correct license file.

19

"Error code 19. HOSTID line in the license file not found"

Possible cause:

The license file is not valid. Contact the vendor of your application to get a correct license file.

20

"Error code 20. No hostIDs were detected on this computer"

Possible cause:

HostIDs are MAC addresses on your computer. This error may happen if no network interface cards are found on your computer.

21

"Error code 21. Read public key string failed"

Possible cause:

You specified a public key file that is not a properly formatted PEM key file. This error only happens when you attempt to run FortLM license server.

22

Not used

23

"Error code 23. Signing license file failed"

This error only happens when signing a license file

24

"Error code 24. File not found or open for appending failed"

This error only happens when signing a license file

25

"Error code 25. Out of maximum licensed seats!"

Possible cause:

The network floating license server has no more free license for checking out.

26

"Error code 26. Invalid server name. Expect [ipv4:|ipv6:]server-name-IP:port. If server-IP is an IPv6 colon separated address, enclose it in square brackets ( [ and ] ) and may need to quote the entire string."

27

"Error code 27. Read license server's x.509 cert string failed."

Possible cause:

The license sever you are connecting to is not a valid license server.

28

"Error code 28. Base64 decode license server's x.509 cert string failed."

Possible cause:

The license sever you are connecting to is not a valid license server.

29

"Error code 29. Convert license server's x.509 cert string to ASN.1 format failed."

Possible cause:

The license sever you are connecting to is not a valid license server.

30

"Error code 30. Failed when adding the trusted certificate used for verification."

Possible cause:

The license sever you are connecting to is not a valid license server.

31

"Error code 31. Failed when determining socket address information( in getaddrinfo())"

Possible cause:

When starting a license server, the hostname or IP address in the license file is not correct.

32

"Error code 32. Failed when creating client socket. Error in getaddrinfo"

Possible cause:

When attempting to check out a license from license server, the application can't find the correct address information. Check your TCP/IP settings.

33

"Error code 33. Unable to connect to the license server"

Possible cause:

The license server has not been started,

The hostname or port number in the license file is incorrect.

There is firewall between Server and Client application that prevents TCP connection. You can either open the port or use SSH forwarding.

 

If there is firewall in-between the license server listening port must be made accessible for remote clients. This means your administrator must open the port the license server is listening.

 

Alternatively you can configure a SSH tunnel. For example, if the license server is running on a host with a private address 192.168.2.2 in your office. At home your customer can build a ssh tunnel using the following command:

 

ssh -l user sshserver.myoffice.com -L 12345:192.168.2.2:12345

 

Change the server host in the license file from "SERVER=192.168.2.2" to "SERVER=127.0.0.1", and then one should be able to run licensed application on their home machines.

 

If you are using Putty, then create a SSH connection to sshserver.myoffice.com with a tunnel set up as follows:

 

 

34

"Error code 34. Unable to create a new SSL session (SSL_new)."

35

"Error code 35. Unable to create a new SSL Context (SSL_CTX_new)."

36

"Error code 36. Unable to write to ssl channel(SSL_write)."

37

"Error code 37. Unable to read from channel(SSL_read)."

38

Not used

39

"Error code 39. Cert file not found"

40

"Error code 40. Error in read cert file"

41

"Error code 41. Read public key from cert file failed"

42

"Error code 42. Server side license file is different from the client side!"

Possible cause:

You forgot to update both license files when applying a new license file. The license file at server side and client side must be the same.

43

"Error code 43. The length of data signed, feature line and version line exceeds MAX limit!"

44

"Error code 44. Failed in setting SSL channel mode to SSL_MODE_AUTO_RETRY!"

45

"Error code 45. No open seats. Maximum number of licensed seats reached!"

Possible cause:

The network floating license server has no more free license for checking out. The maximum number of allowed user is reached.

 

46

"Error code 46. Received data error. Missing '-' and random number"

47

"Error code 47. Failed when creating a new trusted certificate store."

48

"Error code 48. Failed to obtain a license."

Possible cause:

This error only happens if the application tries to download a license from server. Check if the license server is running.

49

"Error code 49. Failed to obtain a random number."

50

"Error code 50. Lost connection to license server, exiting..."

Possible cause:

The license server is down or the connection is lost. The client application will keep running about twenty minutes after the connection is lost, If the connection is not back during that period of them, the applcation will shutdown itself.

51

"Error code 51. Failed to obtain client ID."

52

"Error code 52. Invalid network license file. The license file contains no SERVER= or PORT= lines."

53

"Error code 53. Invalid license file or empty file."

54

"Error code 54. No SERVER= or PORT= line. Invalid license file."

55

"Error code 55. Only one remote desktop session can run this application."

56

"Error code 56. Only one instance of the license can be served."

Possible cause:

You are trying to run multiple instances of license sever, which is not allowed.

On Linux It is possible that the lock created by previous running instance of FortLM license server has not be cleared by the operating system. You can use 'flmserver -f' option to force clearing the lock and restart the server.

57

"Error code 57. Can't locate memory guarding block"

58

"Error code 58. Can't read from SSL session"

59

"Error code 59. Can't write to SSL session"

60

"Error code 60. can't send OPSSL or STATUS flag to the opened socket"

61

"Error code 61. Only one instance of the license can be served(Unix). This error could also happen if an previous error did not clean up license file lock. Use 'flmserver -f license_file priv_key' to unlock it."

62

Error code 62. System clock has been set back (or first set to a future date and then rolled back)

Possible cause:

Your computer clock is set back. Please reset it.

63

Error code 63. This license file has been revoked or deactivated

64

Error code 64. The redundant server license file must contain three server line:
SERVER1= hostname portno hostid ipversion(IPv4 | IPv6)

SERVER2= hostname portno hostid ipversion(IPv4 | IPv6)

SERVER3= hostname portno hostid ipversion(IPv4 | IPv6)

65

Error code 65. Not enough license servers are running.

For a redundant server config, there must be at least two license servers running for licenses to be checked out successfully.